Battery Support

Occasionally your battery may not function exactly the way you expected. Or there may be something with which you are not familiar.

We’re here to help!

Here are some quick links to help you solve the more common problems.

You will find a charge port on the base of all AVD batteries. Almost any USB charger can be used to charge your battery*.

All batteries come with a USB charge cord. Plug the small end of the cord into your battery and the other end directly into a computer or a USB adaptor (it may look like it doesn’t fit, but it does!). You can also use a mobile phone adaptor to plug your battery directly into a wall socket*.

* Please do not use high powered/fast chargers that output more than 5volts/2amps to charge your battery.

Please contact your supplier for a replacement.

Want to ask a battery related question?

Send us your contact details using the form below, and describe what’s going on with your battery. You can even upload some pics or a short video. It will help us help you troubleshoot!

Want to make a battery warranty claim?

We’ve got you covered. All batteries (excluding disposables) sold by AVD are guaranteed against defects in materials and workmanship during normal and customary use for a period of 180 days from the date of sale, subject to certain exclusions.

Please read the AVD battery warranty terms and requirements here, and complete the form below, to submit your claim. We’ll get right back to you.

Your Full Name

Your Email Address

Where did you purchase your battery?

What kind of battery are you using?
AVD SeedAVD StikAVD Clone

If you are using the Seed, what is the batch code listed on the back?
(It starts with PSD)

Are you using the Seed Battery magnetic adapter?

If you are using the Stik or Clone, what is the batch code?
(You will find the 7 digit number near the battery thread)

Is your cartridge 510 thread?

How are you charging your battery? What are you plugging it into?
(Never plug the USB into anything over 5V/2A when charging.)

Please explain in detail the issues you are having.
(If your battery vibrates let us know if you are getting a set of vibrations when trying to use it.)

Upload your receipt/video/pics:

What is your shipping address?