FAQ

Quick answers to (un)common questions

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Testing and Ordering

How fast does AVD make deliveries?2020-12-29T09:03:36+00:00

How fast does AVD make deliveries?

AVD maintains large stock levels in our Sacramento warehouse. For standard orders you will usually receive your supplies within 1-5 days depending on your location. For custom orders, you can count on delivery within four to six weeks.

Which other oil brands and producers do you supply?2020-12-29T09:03:36+00:00

Which other oil brands and producers do you supply?

You’ll probably recognize many of the brands we supply which have become household names.

Companies like Blue River, Connected, MediPharm Labs, Bloom Farms, Trulieve, Cookies, Moxie, NUG, and Monster Xtracts.

How do I place a purchase order with AVD?2020-12-29T09:03:36+00:00

How do I place a purchase order with AVD?

Please contact us via [email protected] or on 415.320.6209 to place your order.

Alternatively, please contact one of AVD's distributors.

How do I arrange to test AVD hardware?2020-12-29T09:03:36+00:00

How do I arrange to test AVD hardware?

Easy! If you’re an oil brand or producer, please send us your contact info using the “Test AVD Hardware” request form.

We’ll contact you - usually within a day - to discuss your needs so we can send you a selection of AVD cartridges and batteries.

Product Information

Where can I see detailed AVD product specifications?2020-12-29T09:03:36+00:00

Where can I see detailed AVD product specifications?

To see product MSDS, spec sheets, COAs or AVD’s Canadian compliance packet, please send us a message using the inquiry form. Alternatively call us on 415.320.6209, and we’d be happy to assist.

Where can I find out more about AVD’s products?2020-12-29T09:03:36+00:00

Where can I find out more about AVD’s products?

Check out the AVD Products Page for detailed product information.

Spare Parts

Where do I purchase a replacement magnetic ring connector for my Seed Battery?2020-12-29T09:03:36+00:00

Where do I purchase a replacement magnetic ring connector for my Seed Battery?

Please contact one of  AVD distributors and ask for replacement connectors.

Product Safety

How does AVD verify that products are heavy-metal free?2020-12-29T09:03:36+00:00

How does AVD verify that products are heavy-metal free?

AVD routinely batch tests products per cGMP standards and routinely runs shelf-life tests and leachability studies. Additionally, independent US third-party laboratories test AVD cartridges for heavy-metal content.

What materials does AVD use for cartridges?2020-12-29T09:03:36+00:00

What materials does AVD use for cartridges?

Oil touching parts comply with US and Canadian regulations to meet and to exceed consumer-safety standards. We use glass that contains no arsenic, cadmium, mercury, or  lead. Plastics are BPA-free. Cotton is organic and pesticide-free.  We also don’t use additives like glycol. You can read more about AVD product safety here.

Product Reliability

What international battery safety standards does AVD adhere to?2020-12-29T09:03:36+00:00

What international battery safety standards does AVD adhere to?

UL certified
The AVD Seed and Stik batteries carry the UL 8139 certified mark. The hallmark of fire and shock safety standards relied on in the US and Canada.

RoHS compliant
RoHS or “Restriction of Hazardous Substances” is a European Union restriction on the use of specific hazardous materials found in electrical and electronic products.

US FCC and EU CE compliant
The AVD Seed, Stik, and Alpha batteries are FCC compliant confirming electromagnetic interference are within approved limits.

UN 38.3 certified
AVD batteries are UN 38.3 certified meaning they comply with the international standards for transportation.

What international manufacturing standards does AVD comply with?2020-12-29T09:03:36+00:00

What international manufacturing standards does AVD comply with?

cGMP certified  - Current Good Manufacturing Process

ISO 9001 certified - International Standards referring to quality management

ISO 14001 certified - International Standards referring to environmental impact management

How does AVD maintain product reliability?2020-12-29T09:03:36+00:00

How does AVD maintain product reliability?

Manufacturing is never outsourced to third-parties.  We own, manage and operate our own factory where production follows a strict quality control process - overseen by senior quality control managers. Quality control includes:

  • Pre-quality control raw materials selection
  • In-line assembly quality control
  • Post-manufacture final product quality control

AVD technology

What do the battery LED indicators and haptic vibrations mean?2020-12-29T09:03:36+00:00

What do the battery LED indicators and haptic vibrations mean?

AVD Seed
Battery
AVD Stik
Battery
AVD Clone
Battery
AVD
Disposable
ChargingRed light blinksRed light blinksSteady lightSteady light
Fully chargedSteady green lightSteady green lightLight blinks 20 timesLight blinks 20 times
Low battery-Red light blinks 5 timesRed light blinks 10 timesRed light blinks 10 times
During inhalePulse vibration---
Short circuit3 long vibrationsRed light blinks 3 timesSteady light 2 secondsSteady light 2 seconds
Over use protection10 second draw10 Second Draw. Green light blinks twice-10 Second Draw. Green light blinks twice
Do AVD cartridges work with both thin and thick oil viscosities?2020-12-29T09:03:36+00:00

Do AVD cartridges work with both thin and thick oil viscosities?

AVD cartridges and batteries are specifically designed to properly vaporize a variety of cannabis oil types and viscosities using various aperture sizes, cotton densities, ceramic micro-core inlets and heat control. Unsure which cartridges are best for your oils? Be in touch and one of our viscosity experts will suggest the cartridge and battery voltage combination best suited to your oils.

How do AVD vaping devices deliver true to strain flavors?2020-12-29T09:03:36+00:00

How do AVD vaping devices deliver true to strain flavors?

Precise material selection, advanced No-Burn technology™  combine to preserve delicate terpene and cannabinoid profiles. You can read more about our technology here.

What differentiates AVD technology from other hardware?2020-12-29T09:03:36+00:00

What differentiates AVD technology from other hardware?

AVD's leadership team comes from the cannabis industry. We also have some of the brightest aeronautical and fluid dynamic engineers focussed on the intricacies of cannabis oils and vaporization technology. Combine that with exceptional product design and the result is superior oil absorption, heating, vaporization, and flavor.

Filling and Capping

Does AVD provide cartridge filling and capping solutions?2020-12-29T09:03:36+00:00

Does AVD provide cartridge filling and capping solutions?

Yes! we work closely with the leading filling and capping solution providers and have developed various auto-filling options to save you time, human capital, and for more precise filling and capping. Need help with your automation? Let us know and one of our technical experts will be in touch to advise.

Customizations

Can I customize AVD cartridges, disposables, and batteries?2020-12-29T09:03:36+00:00

Can I customize AVD cartridges, disposables, and batteries?

Yes! Customizations are an essential part of our services. AVD Design House will work with you to create on-brand and distinctive designs using a variety of techniques, colors, and finishes. If your business is ready for the next level of customizations, speak to us about Classic, Premium, and Hyper Customizations.

About AVD

How do I contact AVD?2020-12-29T09:03:36+00:00

How do I contact AVD?

Please refer to our contact page for email and local contact telephone numbers for sales, support, and general inquiries.

Where is AVD sales and support located?2020-12-29T09:03:36+00:00

Where is AVD sales and support located?

Sales, customer support, and our product warehouse are all here in the US!

Why did AVD get into designing and manufacturing cannabis vaping hardware?2020-12-29T09:03:36+00:00

Why did AVD get into designing and manufacturing cannabis vaping hardware?

Before AVD, we were extractors and processors. Like you, we wanted safe, well designed, and reliable cartridges - that didn’t burn our oil. Because there was nothing on the market up to the challenge, we started manufacturing vaping devices ourselves.

How long has AVD been around?2020-12-29T09:03:36+00:00

How long has AVD been around?

AVD has designed and manufactured vaping devices since 2017. The leadership team has worked across the cannabis industry for 20 plus years.

What does AVD stand for?2020-12-29T09:03:36+00:00

What does AVD stand for?

Advanced Vapor Devices. But really so much more. AVD was founded to exclusively manufacture safe, consistently reliable vaping hardware.

Troubleshooting and hacks

Why won’t my adjustable airflow mouthpiece cartridge work with my AVD battery?2020-12-29T09:03:36+00:00

Why won’t my adjustable airflow mouthpiece cartridge work with my AVD battery?

The style of cartridge you're using is known as a “Top Airflow” cartridge, so named because the airflow intake is at the top of the cartridge instead of at the bottom.

The issue you're having is cartridges with this airflow design are incompatible with auto draw - breath activated batteries, such as AVD's STIK, Seed, and Alpha batteries.  Auto draw batteries require the airflow intake to be located at the bottom of the cartridge to allow the battery sensors to activate on inhalation.

Give one of AVD's cartridges a try! They're designed to work best with AVD batteries although any standard 510 thread cartridge is compatible with our batteries.

How do I charge my AVD Seed, Stik, Alpha, and Clone batteries?2020-12-29T09:03:36+00:00

How do I charge my AVD Seed, Stik, Alpha, and Clone batteries?

Included within the original packaging for your battery is a USB adaptor.

Plug the smaller end of the adaptor into your battery and the other end directly into a computer or other electronic device with a USB port (it may look like it doesn’t fit, but it does!) You can also use a mobile phone adaptor to plug your battery into a wall socket.

Note: Do not use power chargers that output more than 5volts/1amp.

How do I clean my AVD cartridges?2020-12-29T09:03:36+00:00

How do I clean my AVD cartridges?

If your cartridge is sticky, clogged or you experience airflow or activation issues, cleaning your cartridge connections will most likely easily resolve the issue.

Pro-tip - grab an alcohol based product like isopropyl or ethyl.  70% alcohol is ideal. Lightly dampen a wipe or swab with your alcohol solution making sure that your  wipe or swab is not dripping. It should be only slightly damp. Please squeeze out any extra moisture.

Remember, AVD cartridges have a premium center pin spring connector. Be gentle to avoid breaking the spring as you proceed with the following steps. You can always repeat the procedure if your connection is very dirty.

 Using your swab or wipe, clean:

  1. around the side air holes located at the base of the cartridge and above the threading
  2. around the threads
  3. around the center pin. (Being careful not to push in the center pin)

Allow the cartridge to fully dry before reconnecting to the battery.

How do I clean my AVD batteries?2020-12-29T09:03:36+00:00

How do I clean my AVD batteries?

If your battery is sticky, clogged or you experience airflow or battery activation issues, cleaning your battery connections will most likely easily resolve the issue.

Pro-tip - grab an alcohol based product like isopropyl or ethyl.  70% alcohol is ideal. Lightly dampen a wipe or swab with your alcohol solution making sure that your  wipe or swab is not dripping. It should be only slightly damp. Please squeeze out any extra moisture.

Remember, AVD cartridges have a premium center pin spring connector. Be gentle to avoid breaking the spring as you proceed with the following steps. You can always repeat the procedure if your connection is very dirty.

 Using your swab or wipe, clean:

  1. around the battery threading
  2. the battery center contact point

Allow the battery to fully dry before reconnecting to your cartridge.

AVD Product Sample Box

Test AVD Hardware

(For oil brands & processors only)

See for yourself how AVD cartridges, disposables, and batteries complement your extracts. No cost. No obligation.

“We’ve been filling and selling AVD since 2018. I give them five stars for their product quality. AVD is well priced, especially for markets like Washington, where pricing is so competitive.”


Leo Matz
CEO, Leafwerx

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